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TERMS & CONDITIONS

TERMS & CONDITIONS CAR RENTAL

  1. Please read our terms and conditions, if you might have any questions we will be happy to answer you.

  2. Reservation cars will be held for 2 hours after pick up time. If we do not receive any notification about your pick up / arrival we will not keep the car, and its non refundable. No vehicle can be left in the public parking lot of the airport without notifying our office first. No vehicle can be left to be returned by friends, all drivers must be registered on the rental agreement.

  3. A credit card is required for the deposit as well as a valid driver’s license. Both need to be presented on the day of the rental. Renter needs to be a minimum age of 23 years. All deposit held on credit card will be automatically released by the bank and may take up to 14-21 business days,. Please note that we do not accept debit cards for the deposit. Only credit cards are accepted for security deposit. The deposit is $300 / $500 depending on the vehicle class.

  4. LIABILITY INSURANCE

    The liability insurance is always included in the standard rates. If an accident occurs where you are at fault, there is a accident fee of fault to pay of $250. Lessee and “additional driver(s)” only, as mentioned in the rental agreement, are authorized to drive the vehicle. If an accident occurs and the driver is not the Lessee or “additional driver(s)”, the insurance becomes invalid and the Lessee will be held fully responsible for all direct and indirect damages/losses.
    If CDW (Collision Damage Waiver) is accepted, the deductible for damages to the rental vehicle is: $2500 on cars, and $3500 for Vans/SUV/JEEP. CDW does not cover the following situations “One-way” accidents, driving under the influence of alcohol or drugs, speeding and off-road driving. Damages to third parties, exceeding $85,000. (damages beyond the covered $85,000 are at the renter’s expense)A valid police report or ForenSys report of the accident must be presented to our company. If not, the CDW becomes invalid and the Lessee will be held responsible for the total amount of damages/losses, and needs the damages needs to be paid in 24 hours . I understand that declining the C.D.W or not acting accordance with the rental agreement and that additional conditions. I am responsible for any or all losses ,damages, towing etc. Theft, the Lessee will be held responsible for the total amount of damages/losses caused by the acts of theft or joyriding.

Disclaimer: Rates are subject to change without prior notice

  1. Damages and losses are charged as follows:

    Gas cap $40- Hub cap $40 -Wheel wrench $30-Jack $80- Jack handle $20- Antenna $40- Radio dealer price- Lost/or damage Key is dealer price. KEY WITH CHIP/REMOTE IS NOT PERMITTED IN WATER, water damage $365. TIRE: car $125,SUV/Van $210, Jeep $500,Car $120,RIEM-Jeep $360,SUV/VAN $310 .Battery Car $130 ,SUV/VAN $220 , JEEP $420 ,Jeep soft/hard top: dealer price –

  2. Driving off-road, on white sand, dunes or in the ocean, is not permitted. Any damages/losses to the vehicle due to off-road driving or driving on white sand, dunes or in the ocean are for Lessee’s account.
    OFFROADING WITH CAR/SUV/VAN THAT’S NOT 4X4 FINE $150usd, .DRIVING ON WHITE SAND AND DUNES / MUD FINE $150 Usd. WHITE SAND IN VEHICLE Cleaning fee $50usd . WHITE SAND IN SUV/JEEP/VAN Cleaning fee $150 Usd.
    SMOKING, IN ANY FORM, IS NOT PERMITTED WITHIN THE VEHICLE. In violation of this term, lessee will incur a $150usd cleaning fee.

  3. The car must be returned with the same quantity of gasoline as received. If failed to do so, the charge per 1/8 tank of gasoline is US$15 for cars and US$20 for Jeeps/SUV’s/Vans. In case that the vehicle is delivered with more gasoline than received, the additional gasoline is non refundable

  4. In case of an accident, ForenSys must be called by dialing 165 and our main office (during office hours 8 AM – 6 PM), phone #(297) 741 2601 We can help you if you have a flat tire near town. The cost to repair the flat tire is US$ 20. Off-roading path is $50. Vehicle must be returned to the place of pick-up. Should there be any changes in time, date or place; we must be notified at our office, at +(297) 741 2601. In case of late return, additional charges will apply. For car/Jeep/SUV/Van $20 a hour

  5. Vehicle must be returned clean and in the same condition as received. In case of excessive dirt, white sand or wet seats, Real Deal will charge the Lessee for any cleaning, repair/replacement, and time loss costs. Cleaning fees are as follows: In case of wet seats, white sand , a $50 cleaning fee will be charged - In case of deep cleaning, a $100 cleaning charge fee will be charged. Real Deal is not responsible for any personal belongings left in the car.

  6. In case a soft top Jeep is rented, the top must be closed overnight and during rain showers. If not, the Lessee will be held responsible for any kind of (interior) electro damage that may occur to the vehicle

  7. Vehicles might be equipped with telematics.

  8. It is strictly forbidden to remove or dismantle doors, seats, radio, antenna, soft top, hardtop, stickers etc. The Lessee is at all times, directly responsible for all damages/losses to the rental vehicle, including water damage. Lessee is responsible to pay for any damages incurred during the rental period prior to leaving the island

  9. Lessee will give Real Deal Car Rental a power of attorney to use, if necessary, any provided credit card or company card, to pay these damages/losses. At all times I will be directly responsible to REAL DEAL CAR RENTAL for all damages,towing,loss etc. of the rented vehicle and hereby I authorize REAL DEAL CAR RENTAL to charge my credit card with the respective amount to pay. Only Aruban law shall be applicable to this rental agreement.

  10. Unforeseen damages cannot be excluded at the time of the inspection by our Rental Agent upon returning the vehicle. In case of unforeseen damages, the lessee can be held liable for these damages up to one week after the rental agreement has been "completed."

  11. I understand that any agreement I have with American express,diners,discover,visa,mastercard for my insurance and reference to the covering for damage ,towing, loss etc. to the rented vehicle is between me and my Card insurance.

  12. Cancelation policy: One day rental fee plus tax will be charged if the reservation is canceled less than 24 hours before pick-up time. Free cancelation if the reservation is canceled more than 24 hours before pick up time. No Refunds on early return.

  13. Handling Accidents/Incidents. You are responsible for all injury, damage, or loss you cause to yourself and others (including any passengers). Real Deal is not responsible for injury or damage you cause to others and will provide no coverage for any such injury, damage or loss.

TERMS AND CONDITIONS UTV/ SIDE BY SIDE

Please read our terms and condition, if you might have any questions we will be happy to answer you. Reservation of UTV will be held for 30 minutes after pick up time.
If we do not receive any notification about your pick up / arrival we will NOT keep the UTV , and its non refundable.
 

A credit card is required for the deposit as well as a valid driver’s license.
Both need to be presented on the day of the rental. Renter needs to be a minimum age of 23 years old, under the Aruban law. All deposit held on credit card will be automatically released by the bank and may take up to 14-21 business days, A mandatory amount of $500 up to $1000 usd subject to changes, will be charged as a security deposit Please note that we do not accept debit cards for the deposit. Only credit cards are accepted for security deposit.

 

LIABILITY INSURANCE
The liability insurance is always included in the standard rates. If an accident occurs where you are at fault, there is a accident fee of fault to pay of $250.
Lessee and “additional driver(s)” only, as mentioned in the rental agreement, are authorized to drive the vehicle. If an accident occurs and the driver is not the Lessee or “additional driver(s)”, the insurance becomes invalid and the Lessee will be held fully responsible for all direct and indirect damages/losses.
 

Damages and losses are charged as follow
$205-RIM -$160 /Battery-Tire $220-/ LOST KEY $300 / soft/hard top: dealer price- all damage to vehicle is dealer price.(HONDA ARUBA )
 

Driving off-road, on white sand, dunes or in the ocean, is not permitted.
Any damages/losses to the vehicle due to off-road driving or driving on white sand, dunes or in the ocean are for Lessee’s account. Offroading is on your own risk.
DUNES FINE $150 ,STUCK IN THE MUD FINE $150. You get a clean utv,if you return it muddy there is a cleaning fee of $150 usd. UTV ROLLED OVER STARTS AT $3500 USD.
The UTV must be returned with the same quantity of gasoline as received. If failed to do so, the charge per 1/8 tank of gasoline is US$ 20 USD. In case that the vehicle is delivered with more gasoline than received, the additional gasoline is nonrefundable.
In case of an accident, ForenSys must be called by dialing 165 and our main office phone #(297) 741 2601. Vehicle must be returned to the same place of pick-up. Should there be any changes in time, date or place; we must be notified at our office, phone (297) 741 2601. In case of late return, additional charges will apply $50 USD a hour. Renter is liable for all parking and traffic violations.
 

Real Deal is not responsible for any personal belongings left in the car. Lessee will give Real Deal Car Rental a power of attorney to use, if necessary, any provided credit card to pay the damages/losses. At all times I will be directly responsible to REAL DEAL CAR RENTAL for all damages,towing,loss etc. of the rented vehicle and hereby I authorize REAL DEAL CAR RENTAL to charge my credit card with the respective amount to pay. Only Aruban law shall be applicable to this rental agreement. In case of unforeseen damages, the lessee can be held liable for these damages up to one week after the rental agreement has been "completed." I understand that any agreement I have with American express,diners,discover,visa,mastercard for my insurance and reference to the covering for damage ,towing, loss etc. to the rented vehicle is between me and my Card insurance. You are responsible for all injury, damage, or loss you cause to yourself and others (including any passengers). Real Deal is not responsible for injury or damage you cause to others and will provide no coverage for any such injury, damage or loss. National Park is Not allowed.